Returns & Exchanges
At Bushbalm, we want you to love your skincare routine, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the right fit for your skin, we make the return or exchange process simple and stress-free.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a pre-paid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for confirmation.
Receive Your Refund
After our team inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing