Frequently Asked Questions
Everything you need to know about your skincare routine and orders.
What is the best way to prevent ingrown hairs?
We recommend a three-step routine: exfoliate with our sugar scrubs 2-3 times a week, hydrate daily with a soothing oil, and treat specific spots with our targeted treatments to keep skin soft and clear.
Are Bushbalm products safe for sensitive skin?
Yes, our products are formulated with natural, non-comedogenic ingredients and are specifically designed to be gentle enough for the most sensitive areas of your body.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your results, please contact our support team to initiate a return or exchange.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be 100% cruelty-free and the majority of our product line is vegan-friendly.
Can I use the oils immediately after shaving or waxing?
Yes, our oils are designed to soothe the skin immediately after hair removal to reduce redness, irritation, and the risk of bumps.